TERMS AND CONDITIONS OF USE OF THE “www.thegrandtoureurope.com ” WEBSITE.
Please read carefully the terms hereunder as they define the conditions of access and use of the website.
•terms and conditions of use refers to the terms and conditions which regulate the use of this website by the user.
•services refers to the functions, devices, applications, information and other services accessible through this website.
•user refers to any person which accesses and/or utilizes this website.
•website refers to the “home page” and other pages characterized by the domain name www.thegrandtoureurope.com , owned and managed by The Grand Tour Europe LTD Registered Office 145 – 157 St John – St, EC1V 4PY, London, UK Registered in England and Wales Reg. No.: 8171172 Chester Office: Regus House – Herons Way – Chester Business Park – Chester – Cheshire – CH4 9QR
•material/s refers to any type of material or immaterial good which is rendered available through this website, including for example merchandising products, data, drawings, images, photographs, illustrations, descriptions, informative texts, films, audio files, music and sounds, services, software and other accessorial programs.
•content/s refers to messages, data, information, texts and other material including that of advertising nature.
2) RELATION BETWEEN THE GRAND TOUR EUROPE LTD AND THE USER
In accessing, surfing or in any way using the website, the user agrees to comply by the terms and conditions of use and other dispositions and directives that the terms and conditions of use refer to as well as to any of their subsequent modifications. Where the user does not agree to be bound by the above, including any subsequent modifications, he/she must not access, surf or in any way use the website.
All reserves the right to The Grand Tour Europe LTD integrate or modify at its own discretion any of the dispositions contained in the terms and conditions of use, according to the Italian regulations, including any disposition and/or directive that the website refers to,.
The integrations and modifications will be effective with their publication on the website along with a notice of the modification and/or integration. The use of the website, subsequently to the publication of the above mentioned notice, will entail the users consent to comply to the modifications even if he/she has not taken vision of these modifications. Therefore the user must frequently read the terms and conditions of use in order to verify the new active dispositions in order to be aware of the terms and conditions which regulate the use of the website.
3) LICENCE – PROSCRIPTION OF USE (INTELLECTUAL PROPERTY RIGHTS)
The Grand Tour Europe LTD grants a limited and not exclusive right of access to the website and to the materials contained within for non commercial and purely informative personal purposes.
The license is conditioned by the users acknowledgment, compliance and respect of all intellectual property rights relative to the materials, as for example copyright, rights afferent to trade marks and other intellectual property rights or intellectual deprivation, owned by The Grand Tour Europe LTD and of whom the customer doesn’t acquire any entitlement.
All the Materials of this Website are protected by the copyright defined by the expression “ALL RIGHTS ARE RESERVED” owned by The Grand Tour Europe LTD and by its affiliates and/or Partners and/or of third party licensees.
Except for the present, no material can be copied, modified, reproduced, distributed, publicized, downloaded, rendered accessible to the public, diffused or transmitted in any form and through any means, without the prior written consent of The Grand Tour Europe LTD. or a qualified representative; nor may any notice, indicator of copyright or other type of patent contained in the materials be removed or altered.
The authorization of use of the website does not include the faculty of selling, commercializing, distributing the contents of the website or create works and/or materials derived from the website materials, such as for example website framing activities, reproduction of client information of use to others and/or any type of data extraction and/or use of apparatus for the gathering and extraction of data contained in this website.
The Grand Tour Europe LTD expressly prohibits the uploading on the website of users materials such as, for example, music, software, images and any other materials which constitute a violation of the intellectual property rights of third parties, except for when the user has obtained the necessary authorizations.
4) DISPUTES REGARDING CLAIMS OF COPYRIGHT VIOLATION
The Grand Tour Europe LTD. respects the intellectual property rights of third parties. Where the user deems that his/her work has been copied and uploaded on this website and that such actions constitute a copyright violation, he/she must provide The Grand Tour Europe LTD responsible with the following written documentation:
•Signature, even digital, of the person authorized to act on behalf of the copyright owner.
•Description of the copyrighted work that the uses deems to be violated.
•Indication of the exact position, within the website, of the copyrighted material that the user deems violated.
• Users declaration of good faith regarding the fact that the contested use was not authorized by the copyright holder, by the claimant or permitted by law;
• Users declaration that the above information is correct and that the user is the only copyright holder or that he is authorized to act on behalf of the copyright holder.
5) USERS RESPONSIBILITY FOR HIS/HER CONDUCT
The user agrees to relieve and indemnify The Grand Tour Europe LTD from any pretence, action, claim, loss or damage (included legal fees) put forward or proposed by third parties and which derives from the users conduct, from the violation of the conditions of use or third party’s rights.
The user is conceded a limited and not exclusive right to create a link to his/her website as long as this website does not represent The Grand Tour Europe LTD. or that one or more of his/her products and/or services does not represent The Grand Tour Europe LTD a false, defamatory, or misleading manner or in any manner which discredits The Grand Tour Europe LTD
The user can not use the logos or other graphic elements, such as The Grand Tour Europe LTD marks, as visual link to the website, without the prior written consent The Grand Tour Europe LTD authorization of use can be revoked at all times.
The link will have to redirect to the homepage of the website and it has to be evident that the website and its contents don’t have any relation to the website which contains the link.
7) PRODUCT VALIDITY, MODIFICATIONS & AMENDMENTS
Products offered by The Grand Tour Europe LTD are valid as per the dates and times displayed at www.thegrandtoureurope.com The Grand Tour Europe LTD is not responsible or liable for any information that it does not directly provide.
All requests for booking modifications/amendments must be directed to the The Grand Tour Europe LTD Customer Care via email at firstname.lastname@example.org
UK Phone +44 1244 233793
Venice Phone +39 0418876986
Rome Phone +39 069292 8173
Or Postal Address
The Grand Tour Europe LTD
Regus House – Herons Way – Chester Business Park
The Grand Tour Europe LTD does not charge a fee to amend or change the dates or times of an existing booking, as long as the request is received by our Customer Care more than 14 days ahead of your confirmed tour date.
2.If you request a date/time change The Grand Tour Europe LTD will attempt to honor your request; However The Grand Tour Europe LTD cannot guarantee date/time change requests as all requests and amendments are subject to availability.
3.For changes made 14 days or less from your original travel date a penalty fee of 10 % applies to each person.
The Grand Tour Europe LTD reserves the right to cancel, change or substitute any tour that you have booked at www.thegrandtoureurope.com, at any time only in case of unpredictable events such as strikes, demonstrations, museum closures, any other unexpected event that may affect the tour in any way . In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
4. Participants are required to be at departure points 15 minutes prior to departure of the tour. Tour departure times and meeting points are listed on our website and confirmed on your ticket. Failure to arrive on time will result in missing the tour and no refund will be issued.
5. Participants are required to read carefully instructions about outfits, age and any other restriction or requirement to access the sites visited, in the even that access to any attraction is denied for failing to meet specified requirements no refund will be issued.
6. Participants must be fit and able to stay with their group without help or assistance.
8) PAYMENTS, REFUNDS & CANCELLATIONS
• The Grand Tour Europe LTD accepts the following payment methods :
Advanced Bank wire transfer
Credit Cards: MasterCard, Visa, American Express.
In some cases Cash to the guide.
•There is no charge or service fee for processing credit-card payments.
•Full payment by credit card is required to make a reservation. Payment will be listed as PAYPAL / The Grand Tour Europe LTD on the credit card statement.
•Canceling a booking with The Grand Tour Europe LTD can result in cancellation fees being applied by The Grand Tour Europe LTD , as outlined below. When canceling any booking you will be notified via email or fax of the successful cancellation and cancellation fees incurred.
•Cancellations must be communicated via e-mail at email@example.com , or fax +44 20 35291436 no less than 14 days in advance of the tour in order to receive a refund.
•All cancellations are subject to a cancellation fee of 10 % of the total charged per person.
• For Cancellations Made between 14 days and 72 hours prior to departure a 30% cancellation fee will be applied.
•No partial refunds will be given for cancellations made within 72 hours from a tour.
•No partial refunds are available once a tour has commenced.
9) The Grand Tour Europe LTD BOOKING AND CONFIRMATON VOUCHERS
You will receive a The Grand Tour Europe LTD Voucher for each tour booked, VOUCHERS are normally send at time of placing deposit/full payments, anyway in some cases it may take up to 72 hours to receive your vouchers.
You must provide the original, authentic The Grand Tour Europe LTD Voucher at the start of your tour. According to our Environmentally friendly policy you may show a digital copy of the VOUCHER on your smartphone / tablet or simply your Surname and Confirmation Number.
10) DISCLAIMERS & LIMITATIONS OF LIABILITY
Under no circumstances will The Grand Tour Europe LTD be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of www.thegrandtour.it regardless of the form of action.
The Grand Tour Europe LTD accepts no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include, a) the closure of venues which The Grand Tour Europe LTD tours visits, where and when the closure of that venue is out of the control The Grand Tour Europe LTD or where The Grand Tour Europe LTD is not notified by the Venue with ample time to notify the clients, which may be due to inclement weather, manifestations and protests or simply the last-minute decision of the venue. b) the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.
11) INVALIDITY AND/OR PARTIAL INEFFICIENCY
The invalidity or inefficiency of any disposition of the terms and conditions of use will not influence the validity or efficiency of any other disposition or part of disposition.
The Grand Tour Europe LTD reserves the right, without notice, to withdraw from the terms and conditions of use and to prevent the users access to the website.
13) APPLICABLE LAWS AND LEGAL COURT`
The terms and conditions of use will be sustained and interpreted by the English law except for the International Private Law. Any controversy derived or connected to the execution of terms and conditions of use will be passed on to the exclusive jurisdiction of the legal court of London, United Kingdom.
Made with Love in Chester and Rome, Happy Tours!
© 2002 – 2018 The Grand Tour Europe Ltd.
Unique Guided Tours of Rome, Italy & Europe
2 White Friars CH11NZ Chester UK Tel+441244233793
Italy Office Via Sistina 121 00187 Roma T:+39069292 8173 www.thegrandtour.it
The Grand Tour Europe Ltd registered in England and Wales under registration No:8171172